Privacy Policy

Last Updated: 2026-05-24

BWG Renovation and Property Services (“BWG,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, submit a quote request, communicate with us, or use our renovation, property maintenance, landscaping, permit support, and related services.

By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Property address or project location
• Project details and service requirements
• Photos, videos, drawings, measurements, or documents you send to us
• Preferred appointment dates and availability
• Billing and payment-related information
• Communication history, including emails, texts, calls, and form submissions

We may also collect limited technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time and date of visit
• Referring website
• Cookies and analytics information

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries
• Prepare estimates, quotes, proposals, or service recommendations
• Schedule consultations, site visits, and project work
• Understand your renovation, repair, landscaping, or property service needs
• Communicate with you about your project
• Process invoices and payments
• Coordinate materials, suppliers, subcontractors, consultants, or trades
• Prepare permit-related documents or project coordination materials when requested
• Improve our website, services, customer experience, and internal processes
• Maintain business records
• Comply with legal, regulatory, insurance, accounting, or safety obligations
• Protect our business, clients, workers, contractors, and property

We only collect information that is reasonably necessary for these purposes.

3. Consent

By submitting your information through our website, email, phone, text message, social media, or other communication method, you consent to our collection, use, and disclosure of your information for the purposes described in this Privacy Policy.

You may withdraw consent at any time, subject to legal, contractual, or business requirements. If you withdraw consent, we may not be able to provide certain services, complete your project, respond to your request, or maintain an active business relationship with you.

4. Website Forms and Quote Requests

When you submit a form or request a quote, we may collect the details you provide so we can evaluate your request and respond professionally.

Please do not submit sensitive personal information through website forms unless we specifically request it.

If you upload or send photos, videos, drawings, or property documents, you confirm that you have the right to share those materials with us.

5. Project Photos and Videos

We may take or receive photos and videos related to a project for purposes such as:

• Estimating work
• Planning and coordination
• Documenting site conditions
• Quality control
• Before-and-after records
• Warranty or dispute documentation
• Marketing or portfolio use, only where appropriate

We will not intentionally publish your personal information, address, private documents, or identifiable private details without permission.

If you do not want project photos or videos used for marketing, please notify us in writing before or during the project.

6. Communication by Phone, Email, and Text

We may contact you by phone, email, or text message to respond to your inquiry, provide estimates, schedule work, confirm details, send invoices, follow up on service requests, or manage an active project.

If you agree to receive promotional messages, updates, or marketing communications, you may unsubscribe or request removal at any time.

7. Cookies and Website Analytics

Our website may use cookies, analytics tools, tracking technologies, or similar features to understand website traffic, improve performance, and evaluate marketing effectiveness.

Cookies may help us understand:

• Which pages are visited
• How users find our website
• What devices and browsers are used
• How visitors interact with the website

You can disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

8. Sharing of Information

We do not sell your personal information.

We may share your information only when reasonably necessary, including with:

• Employees, contractors, subcontractors, or trades working on your project
• Suppliers, delivery providers, or material vendors
• Designers, engineers, consultants, or permit-related professionals, where required
• Payment processors, accounting providers, or invoicing software
• Website hosting, email, CRM, analytics, or IT service providers
• Insurance providers, legal advisors, or collection agencies, if required
• Municipal authorities, inspectors, or regulatory bodies, where applicable
• Law enforcement or government authorities, where required by law

We only share information needed for the specific purpose.

9. Third-Party Service Providers

We may use third-party tools and service providers to operate our website, manage inquiries, send emails, process payments, store documents, schedule appointments, or analyze website traffic.

These providers may process information on our behalf. We take reasonable steps to work with providers that use appropriate privacy and security practices.

Third-party websites, platforms, payment processors, or external links may have their own privacy policies. We are not responsible for their privacy practices.

10. Payment Information

If payments are processed through a third-party payment processor, your payment information may be handled directly by that provider. We do not intentionally store full credit card numbers unless clearly disclosed and required for a specific business purpose.

We may retain invoices, receipts, transaction records, and payment confirmations for accounting, tax, legal, and business record purposes.

11. Data Storage and Security

We use reasonable physical, technical, and administrative safeguards to protect personal information from unauthorized access, loss, misuse, theft, disclosure, copying, or modification.

However, no website, email system, online form, or electronic storage method is completely secure. You should avoid sending highly sensitive information through unsecured email or website forms.

12. Retention of Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Responding to inquiries
• Completing estimates and projects
• Managing client relationships
• Warranty and service records
• Accounting and tax obligations
• Insurance, legal, regulatory, or dispute-related requirements

When information is no longer needed, we may securely delete, anonymize, or archive it according to our business practices.

13. Accuracy of Information

We rely on you to provide accurate and complete information. Please contact us if your name, phone number, email, project details, billing information, or other relevant information changes.

14. Accessing or Correcting Your Information

You may contact us to request access to the personal information we hold about you or to request corrections.

Before providing access or making changes, we may need to verify your identity. We may refuse or limit access where permitted or required by law, such as where disclosure would reveal confidential business information, information about another person, legal privilege, or security-sensitive information.

15. Children’s Privacy

Our website and services are intended for adults, homeowners, landlords, property managers, businesses, and authorized representatives.

We do not knowingly collect personal information from children. If a child has provided personal information to us, a parent or guardian may contact us to request deletion.

16. Business Transfers

If BWG Renovation and Property Services is sold, merged, reorganized, or transferred, personal information may be transferred as part of that business transaction, subject to reasonable confidentiality and legal requirements.

17. Legal Compliance and Protection

We may collect, use, retain, or disclose personal information where necessary to:

• Comply with legal obligations
• Respond to lawful requests
• Protect our rights, property, workers, clients, and contractors
• Enforce agreements
• Prevent fraud, misuse, safety risks, or unauthorized activity
• Resolve disputes or collect unpaid amounts

18. Links to Other Websites

Our website may contain links to third-party websites, including suppliers, social media platforms, manufacturers, payment providers, or partner websites.

We are not responsible for the content, security, or privacy practices of third-party websites. You should review their privacy policies before submitting information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this website with a revised “Last Updated” date.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

20. Contact Us

If you have questions about this Privacy Policy or wish to access, correct, or request deletion of your personal information, please contact us:

BWG Renovation and Property Services
210- 46- Hespeler Road Cambridge, Ontario, Canada
Phone: 226-600-4707
Email: arenovations23@gmail.com
Website: Home - BWG Renovations & Property Services